MECHANISMS OF MANAGING AND PREVENTING INTERPERSONAL CONFLICTS IN THE PEDAGOGICAL PROCESS

Abstract

The article analyzes the nature, causes, and ways of resolving pedagogical conflicts that arise within the system of public education and higher educational institutions. The author highlights the complexity of social, psychological, and legal relations in the educational process and identifies the key factors influencing communication among teachers, students, administrators, and the academic community. Based on a survey conducted among 220 students and 86 teachers, the study determined that the main causes of conflicts are differences in values, insufficient professional competence, lack of motivation, and infrastructural shortcomings. The article substantiates the need to develop conflictological competencies among future teachers. The results of experimental studies demonstrated that preventing and resolving conflicts, as well as forming a constructive and cooperative environment within the educational process, are crucial for ensuring pedagogical stability. The research concludes with practical recommendations for improving mechanisms of conflict management and promoting openness, respect, and initiative in interpersonal communication.