E-GOVERNMENT AND THE ROLE OF INFORMATION TECHNOLOGY: IN UZBEKISTAN

Abstract

This article explores the development and implementation of e-government systems, with a particular focus on Uzbekistan. It discusses the key role of information and communication technologies (ICT) in transforming public administration, improving service delivery, and increasing government transparency. The paper highlights Uzbekistan’s strategic approach under the “Digital Uzbekistan – 2030” initiative, including the introduction of interactive public service portals, biometric digital IDs, and automation within government agencies. It also addresses the importance of ICT infrastructure and digital literacy, while analyzing existing challenges such as the digital divide, cybersecurity threats, and institutional resistance. Finally, the article provides an outlook on future innovations, including AI, blockchain, and smart city concepts, positioning Uzbekistan as a regional leader in digital governance.