FACTORS EFFECTING THE CUSTOMERS' SELECTION OF RESTAURANTS IN UZBEKISTAN

Authors

  • Rukhshona Abdusamatova Uzbekhon kizi Author

Keywords:

Keywords: Customer Service, Availability of Variety of Foods, Maintenance of Privacy, Brand Name of the Restaurant, Availability of Ready-made Food.

Abstract

Abstract 
Eating  outside  the  domestic  got  to  be  an  unused  drift  presently  days  in 
Uzbekistan, which has an influence on the restaurant industry of Uzbekistan. This is 
often due to the increment in wages and the changes in the city tenants' tastes and 
inclination.  Consequently,  this  consideration  has  been  planned  to  identify  the 
components affecting the choice of eateries by the Tashkent city tenants. Both primary 
and  auxiliary  information  was utilized  to  conduct this  consideration. An organized 
survey  having  a  five-point  scale,  one  having  strongly  disagreed  and  five  having 
strongly agreed, was utilized to conduct the survey. 

References

References

1. Choi, J., & Zhao, J. (2010). Factors influencing restaurant selection in south Florida:

Is health issue one of the factors influencing consumers' behavior when selecting a

restaurant? Journal of Foodservice Business Research, 13(3), 237-251.

2. Tripp, Carolyn, Karen R. Greathouse, Carol W. Shanklin, and Mary B. Gregoire,

(1995). Factors influencing restaurant selection by travelers who stop at the visitor

information center. Journal of Travel &Tourism Marketing, 4(2), 41-50.

3. Takeuchi, H. & Quelch, J.A. (1983). Quality is more than making a good product.

Harvard Business Review, 61(July-Aug), pp. 139-45.

4. Lewis, B. R., & McCann, P. (2004). Service failure and recovery: evidence from

the hotel industry. International Journal of Contemporary Hospitality Management,

16(1), 6-17.

5. Lewis, B. R. (1989). Quality in the service sector: a review. International Journal of

Bank Marketing, 7(5), 4-12.

6. Carman, J. M., & Langeard, E. (1980). Growth strategies for service firms. Strategic

Management Journal, 1(1), 7-22.

7. Kelley, S. W., Hoffman, K. D., & Davis, M. A. (1994). A typology of retail failures

and recoveries. Journal of retailing, 69(4), 429-452.

8. Boshoff, C. (1997). An experimental study of service recovery options.

International Journal of service industry management, 8(2), 110-130.

9. Boshoff, C., & Leong, J. (1998). Empowerment, attribution and apologizing as

dimensions of service recovery: an experimental study. International Journal of

Service Industry Management, 9(1), 24-47.

10. Kelley, S. W., Hoffman, K. D., & Davis, M. A. (1994). A typology of retail failures

and recoveries. Journal of retailing, 69(4), 429-452.

11. Keaveney, S. M. (1995). Customer switching behavior in service industries: an

exploratory study. The Journal of Marketing, 71-82.

12. Azim, Shah, Mehmood, Mehmood & Bagram (2014) Factors Effecting the

Customers Selection of Restaurants in Pakistan.

Published

2025-04-02

How to Cite

Rukhshona Abdusamatova Uzbekhon kizi. (2025). FACTORS EFFECTING THE CUSTOMERS’ SELECTION OF RESTAURANTS IN UZBEKISTAN . Ta’lim Innovatsiyasi Va Integratsiyasi, 42(2), 318-323. https://scientific-jl.com/tal/article/view/7271